日常生活情境下用户与生成式人工智能交互行为分析

智能语音助手成为日常生活中的一部分，改变了人机交互的社交模式。 #生活知识# #生活感悟# #科技生活变迁# #社交科技#

摘要： [目的/意义]生成式人工智能产品正成为人们新的信息获取渠道。人们在日常生活情境下如何看待和使用生成式人工智能产品，以及这类产品在辅助人们完成日常生活情境任务时的表现如何，都需要大量的实证研究。本文以ChatGPT3.5的熟练用户为研究对象，分析用户在日常生活情境下与生成式人工智能的交互行为。 [研究设计/方法]采取纵向研究设计，结合日记法和访谈法，记录熟练使用ChatGPT的高校学生在日常生活中与ChatGPT的交互过程，采用定性与定量结合的分析方法，归纳用户使用ChatGPT完成的任务类型，比较不同类型任务下用户的交互行为和体验差异。[结论/发现]在日常生活中，高校用户利用ChatGPT完成的任务类型可以按照认知复杂度分为：信息获取型、理解型、操作型、分析评估型、创造表达型等五类任务。其中用户对信息获取型、理解型、操作型任务表现出较高满意度水平，而对分析评估型任务的满意度略低、对创造表达型任务的满意度存在较大差异。[创新/价值]从认知层次归纳任务类型，可以为未来AIGC提供可操作的评价维度，有助于发掘智能交流时代的用户信息需求，丰富AI赋能视角下的信息行为领域的研究内容和成果。

关键词: 生成式人工智能, ChatGPT, 日常生活信息行为, 任务类型, 人机交互

Abstract: [Purpose/Significance] Generative artificial intelligence products are becoming a new channel for people to obtain information. Extensive empirical research is required to understand how people utilize and perceive generative artificial intelligence products, and how those products perform in helping people complete tasks in their everyday life contexts. This study focuses on skilled users of ChatGPT 3.5, and analyzes their interaction behavior with generative AI in daily life situations. [Design/Methodology] This study conducted a longitudinal study combined with diary and interview methods, recruiting college students who were ChatGPT proficient users. We recorded the specific process of their interaction with ChatGPT in daily life. The research integrated qualitative and quantitative analysis to categorize the types of tasks users completed with generative AI, and compared the differences in their interaction behaviors and levels of satisfaction when completing different types of tasks. [Findings/Conclusion] It is found that in daily life, the types of tasks completed by college users with ChatGPT can be categorized into five types according to cognitive complexity: information-acquiring tasks, comprehending tasks, operative tasks, analytic and evaluative tasks, and creative and expressive tasks. A relatively high level of users' satisfaction is shown in information-acquiring tasks, comprehending tasks, and operative tasks, while their satisfaction with analytic and evaluative tasks is slightly lower. There is significant differences in users' satisfaction with creative and expressive tasks. [Originality/Value] The research summarizes the task types from the cognitive level, providing an operable standard for the evaluation of AIGC in the future. It also helps explore users' needs for information in the era of intelligent communication, and enrich the research content and achievements in the field of information behaviors under the perspective of AI empowerment.

Keywords: Generative artificial intelligence, ChatGPT, Daily life information behavior, Types of tasks, Human-computer interaction

网址：日常生活情境下用户与生成式人工智能交互行为分析 https://www.yuejiaxmz.com/news/view/1220837

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