{售后服务}RoomService客房送餐服务

客户服务：提供贴心的售后服务 #生活知识# #化妆技巧# #化妆师必备技能#

Room Service & Dealing with customer complaints,TOPIC 7.1,,,Room Service,Room service applies only where the customer has decided to eat in the accommodation room of a motel, hotel, serviced apartment or resort.,,,Cloche,,,Continental Breakfast,,,English Breakfast,,,Door Knob Menu,Hang on the outside of the guests bedroom,,,,Role Play: Doorknob menu serviceStaff: Good morning. Reception. May I help you?Guest: Good morning. Its Mr. White in Room 489. Can I have breakfast in my room tomorrow morning?,,,Hot Box,,,Hot Box,,,Late Night Menu,,,Non Verbal Cues,,,Reading your customers,,,微表情系列,,look down on,look down on,look down on,,,微表情系列,,,,,,,,,,,,,,Shocked,Uneasy,Confident,Hung up,Afraid,Disdain,,,,,Gesture,,,,,,Room ServiceRoom service is also known as in-room dining. It is a service provided by hotel generally hotels of 4-5 star standards as a convenience and choice of dining option for their guests.,,,Room ServiceRoom service is also known as in-room dining. It is a service provided by hotel generally hotels of 4-5 star standards as a convenience and choice of dining option for their guests.,Breakfast Menu All day dining menu Super menu Snack menu Mini bar menu,,,Room Service menu include:,,,,,1、Daily food service,Breakfast,Lunch（ Super）,,,Room Service menu include:,,,,,1、Daily food service,Snack,Mini Bar,,,,,,,,,Give the VIP flower basket、fruit basket、cards,VIP”s present,Give the present to the customers on holiday,2、Special service,,,,,Fine Dining,,,,,,,,Order taking by phone,,,,,,,,,,,,,,,Phone call,Room No Name,Confirm,Within 3 rings Introduce yourself clearly,May I help you? Write down the order May I have your room number? For how many person?,Your room number is Your order is Anything else?,,,,,,Thanks,,Your order will be minutes ,It s all right? Thank you for your order Let the guest hang up first.,,,接到订单receive the order,根据菜肴品种及数量准备餐具set up the trolley,到收银台取帐单，了解能否签单，现金买单准备好零钱prepare the change,到厨房出菜，需加盖，并核对stamp and re-check,使用员工电梯送餐到房 use staffs lift to deliver,到达客房门口再次核对房号check the room number,敲门三声或一声门铃,您好，房内送餐 knock at the door 3 times and announce “Room service”,客人开门后进行问候并询问能否进入 “早上好，这是您点的餐，我可以进去吗？”Good morning, here is your order. May I come in?,客人同意后进入房间，致谢并询问在哪里用餐 谢谢！请问您在哪里用餐？ Ask where to position. Thank you ! Where would you like to put the tray?,帮客人将餐具摆好，菜肴摆好并向客人介绍菜品，方便客人核对 pull up the sides of the trolley and re-arrange the set up,询问客人是否现在用餐，帮客人打开菜盖 请问可以帮您把菜盖打开吗？ Ask guest if he want to eat now. May I take away the cover?,帮客人提供服务（拉椅请客人入座，铺席巾，斟酒水）offer the service,询问客人是否还有其他需要 请问还有什么需要吗？ Would you like anything else?,详细记录并复述，尽快送至record the order and confirm,出示账单,这是您的账单 Present the bill. Here is your bill,离开房间后退一步转身，离开。

如客人门未关则询问是否需要关门 farewell and close the door if needer,挂账将账单送至前台,现金将账单及现金交收银台 Send the docket to cashier,登记送餐记录record the delivery order,,,,接到订单receive the order,根据菜肴品种及数量准备餐具set up the trolley,到收银台取帐单，了解能否签单，现金买单准备好零钱prepare the change,到厨房出菜，需加盖，并核对stamp and re-check,使用员工电梯送餐到房 use staffs lift to deliver,到达客房门口再次核对房号check the room number,敲门三声或一声门铃,您好，房内送餐 knock at the door 3 times and announce “Room service”,客人开门后进行问候并询问能否进入 “早上好，这是您点的餐，我可以进去吗？”Good morning, here is your order. May I come in?,客人同意后进入房间，致谢并询问在哪里用餐 谢谢！请问您在哪里用餐？ Ask where to position. Thank you ! Where would you like to put the tray?,帮客人将餐具摆好，菜肴摆好并向客人介绍菜品，方便客人核对 pull up the sides of the trolley and re-arrange the set up,询问客人是否现在用餐，帮客人打开菜盖 请问可以帮您把菜盖打开吗？ Ask guest if he want to eat now. May I take away the cover?,帮客人提供服务（拉椅请客人入座，铺席巾，斟酒水）offer the service,询问客人是否还有其他需要 请问还有什么需要吗？ Would you like anything else?,详细记录并复述，尽快送至record the order and confirm,出示账单,这是您的账单 Present the bill. Here is your bill,离开房间后退一步转身，离开。

如客人门未关则询问是否需要关门 farewell and close the door if needer,挂账将账单送至前台,现金将账单及现金交收银台 Send the docket to cashier,登记送餐记录record the delivery order,,,,,,,,,,,,,,,,,,Thank you！,,,1,,,,2,,,,3,,,,,4,,,,Thank you！,,,,,,,,,Thank you！,,,,,,,,,Thank you！,,,,,,,,,Thank you！,,,,,,,,。

网址：{售后服务}RoomService客房送餐服务 https://www.yuejiaxmz.com/news/view/1354296

相关内容

邵武锐思大酒店，尊享服务一键通
客房送餐服务流程与规范
酒店客房送餐服务质量标准
客房配送服务方案.docx
客房送餐扫码点单：提升酒店服务新体验
揭秘宕昌龙海大酒店：尊享服务，一键拨打，尊贵体验尽在掌握
客房送餐服务是指某些宾客由于生活习惯或特殊需要，如()等，要求在客房用餐的一种餐到房的服务。
客房的基本服务是（)A、整理客房服务B、开夜床服务C、微型酒吧服务D、借用物品服务
酒店客房服务
客房服务项目及服务规程

随便看看